Our team collectively holds 25+ HubSpot certifications, ensuring top-level expertise in every aspect of HubSpot CRM implementation.
.png)
.webp)
.webp)
.webp)
.webp)
.png){kind=logo}
Years of experience
HubSpot Implementations
Media Budget Managed
B2B & B2CClients
1. Managing a Growing Number of Customer Queries
✕ Handling multiple inquiries across different platforms often leads to missed or delayed responses.
2. Inefficient Workflow Management
✕ Manual tasks slow down response times and hurt productivity.
3. Limited Data and Insights for Decision-Making
✕ Without clear insights, optimizing customer support is challenging.
4. Difficulty in Creating a Self-Service Knowledge Base
✕ Setting up a knowledge base is complex but necessary to reduce support tickets.
1. Managing a Growing Number of Customer Queries
✓ HubSpot’s Unified Ticketing System funnels all inquiries into one platform, allowing for better tracking, faster responses, and higher customer satisfaction
2. Inefficient Workflow Management
✓ HubSpot Service Hub automates repetitive tasks, ensuring tickets are assigned quickly, and follow-ups are timely, boosting overall efficiency.
3. Limited Data and Insights for Decision-Making
✓ With advanced analytics, HubSpot Service Hub tracks important metrics like ticket resolution times and customer satisfaction, providing you with actionable data to improve processes.
4. Difficulty in Creating a Self-Service Knowledge Base
✓ HubSpot’s Knowledge Base tool makes it easy to build a self-service platform. Customers can resolve issues independently, reducing the workload on your support team.
Boost your response times and manage inquiries better with HubSpot’s powerful service tools in the UAE.
Manage and track customer issues from start to resolution.
Offer customers a self-service platform with FAQs, tutorials, and articles.
Give customers a portal to check the status of their support tickets and interact with the support team.
Provide real-time customer support through live chat, integrated directly into your website.
Automate repetitive tasks like ticket routing, follow-ups, and customer feedback collection.
Get in-depth reports on customer satisfaction, agent performance, and ticket resolution times.
Our process is designed to ensure a smooth and effective implementation of HubSpot Service Hub. Here is a step-by-step guide to how we work:
We'll start with a consultation to see what your customer support challenges and goals are.
Our audit identifies areas for improvement and ensures HubSpot Service Hub meets your needs for ticketing and knowledge base integration.
We configure HubSpot Service Hub by customizing workflows and automating tasks like ticketing and live chat.
This includes setting up help desk, knowledge base, and other tools for smoother customer support.
We ensure a smooth and efficient data migration of your current customer data into HubSpot.
It is then integrated with your CRM and other customer support systems for a cohesive workflow.
Our team provides complete onboarding and training to ensure your staff can effectively use HubSpot Service Hub.
From day one, they will be prepared to manage customer support efficiently.
We automate customer service workflows, such as ticket routing and follow-ups, to reduce manual tasks.
This boosts efficiency and helps your team respond to customer inquiries faster.
After implementation, we provide ongoing support and monitor your HubSpot Service Hub’s performance.
We also adjust to ensure it continues to meet your evolving business needs.
The pricing for HubSpot Service Hub varies depending on the plan you choose. UBRIK helps you decide between HubSpot Service Hub Starter, Professional, or Enterprise based on the size of your business and your customer service needs.
Unique Group faced significant integration challenges between HubSpot and Microsoft Dynamics 365. HubSpot was their go-to platform for managing lead generation and marketing activities, while their global sales teams relied on MS Dynamics for sales processes.
However, frequent data mismatches and unstable integration between the two systems created inefficiencies, miscommunication, and a lack of visibility across teams. Additionally, HubSpot’s advanced capabilities were underutilized, leaving untapped potential for streamlined workflows and enhanced marketing performance.
Locations Worldwide
Years in Business
Employees Driving Global Operations
Thank you, Ubrik!
We reached out to Ubrik since we were very unsatisfied with our previous HubSpot agency. The integration is just messy but so is their account management. With Ubrik, we were able to understand better what's been done in the integration, what we lack, what needs to be improved and so much more. Best thing about working with them isn't just the outstanding account management and coordination but actually very hands-on HubSpot Specialist who directly communicates with us and gets things resolved right away! They also think beyond and ensure whatever is done supports our marketing and company objectives as a whole. Thank you, Ubrik. :)
Denielle Cornejo
Digital Marketing Lead
Unique Group
Excellent Service!
“We are impressed with the level of service that has been provided by UBRIK during our onboarding phase on HubSpot. They are a professional team to work with and their support goes beyond their scope of work to ensure client satisfaction. They are also very responsive when we reach out to them for further inquiry. All the best! UNBOX team”
Nadine Gharzeddine
Senior Operations and Marketing Manager
UNBOX Community
UBRIK- The best at what they do
The on-boarding session we had with UBRIK was very eye-opening wherein we brainstormed all our salesman on our target markets. The results that came out during the session makes working with HubSpot a lot more easier and effective for our employees. These people know their game!
Ahmed Suhail
Division Manager ANKE - Al Nasseeb Kitchen Equipments
Manufacturing L.L.C
HubSpot Service Hub streamlines customer support by integrating help desks, ticketing systems, and knowledge bases. This reduces manual tasks, improves response times, and makes handling customer issues quicker and more organized.
Yes, HubSpot Service Hub integrates with many existing help desk and ticketing systems. Our team at UBRIK can assist in setting up these integrations to ensure a smooth experience for your support operations.
Absolutely. By providing faster response times, more accurate solutions, and a personalized customer experience, HubSpot Service Hub can significantly enhance customer satisfaction and loyalty.
The cost of HubSpot Service Hub implementation varies based on your specific needs and the size of your organization. We offer customized pricing plans to suit your budget.
HubSpot Service Hub automates routine tasks, such as ticket routing and assignment. It provides tools for knowledge base management and team collaboration, making your customer support more efficient and less manual.
Measure metrics such as average response time, first contact resolution, customer satisfaction scores, and ticket resolution times.
Yes, HubSpot Service Hub is mobile-responsive, allowing your support agents to manage and respond to tickets on the go from any device.
