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Hubspot as your CRM – Sales, Marketing and Service!

It is possible that, as a marketer, you’ve heard about HubSpot before. Today, we’re just going to brush up on that knowledge and dive deeper into what the HubSpot is, and how it can help your business.

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We use HubSpot as our inbound marketing software. Not just that, we also help our clients use HubSpot and frequently recommend it to those who don’t. We’re a HubSpot partner, so that shows how much we love it! 

That being said, we’re here to help our clients and serve their marketing needs above anything else. We don’t think everybody needs HubSpot, and we certainly do not force our clients to adopt it. 

We only recommend HubSpot if you get more value for your buck than the software you’re using or any other one. It also depends on an evaluation of your company’s needs and your current growth phase. Of course, we’re always up to talk about this, so why don’t you approach us with a query and we’ll get back to you asap.

What is HubSpot?

HubSpot is the all-in-one platform that includes marketing, sales, and customer service software. It helps you seamlessly implement your inbound marketing strategy, by offering you a full stack of software, that includes a Marketing Hub, a Sales Hub, a Service Hub, and a new CMS Hub, all centered around CRM.

This allows for a smoother hand-off between teams, and a more delightful experience for your customers. HubSpot helps you grow your business by better serving your customers.

Who is HubSpot for?

All activities are powered by the same database, so everyone in your organization — Marketing, Sales, Services & IT — is working off the same system of record. This allows for a smoother handoff between teams, and a more delightful experience for your customers. As it is an all-in-one software, HubSpot is useful to all of the following individuals in an organisation.

Who is HubSpot for?

Why Should B2B Companies Choose HubSpot?

Of all businesses out there, it’s the B2B sector that would most benefit from HubSpot. Apart from the fact that B2B business are focused on lead generation and conversion, HubSpot offers the following benefits:

Trackable Analytics

HubSpot provides clear, detailed analyses of not just your website performance, but how each of your marketing channels is doing. It helps you track a prospect’s journey from their first visit to when they convert into a customer, as well as every touch-point along the way.

  • Measure both the quantity and quality of traffic you’re getting to your website as a whole, or on a page-by-page basis.
  • Track the complete customer lifecycle, from anonymous visitor to loyal customer.
  • See detailed reports for every one of your marketing assets, from landing pages to emails, blog posts, social media accounts, calls-to-action, and more.

Marketing Integration

With HubSpot, you have an all-in-one marketing solution. Every aspect of your company’s marketing efforts is taken care of, from website and blog, all the way to social media and ads.

  • Create more of the content your ideal prospects crave, and then make it impossible for them to miss it.
  • Use landing pages and attractive CTAs to get more of your website visitors to opt into email lists, webinars, free trials, demos, videos, and so on.
  • Increase sales by giving each lead the personal attention they need at scale. Use live chat and chatbots to engage with website visitors in real-time and automatically connect conversations to the right people on your team.
  • Turn customers into excited advocates and promoters by continuing to deliver value post-purchase with the help of social monitoring tools.

Comprehensive Workflows

HubSpot is equipped with a stellar marketing automation tool that goes beyond simple email automation. This helps B2B businesses free up time that would otherwise be spent on repetitive tasks.

  • Automated email campaigns so you can move prospects further down the funnel and generate more qualified leads.
  • Creation of sophisticated and targeted workflows without the headache, giving every contact in your database the attention they deserve.
  • Use of workflows to set up web-hooks, score leads, rotate leads to sales, and easily manage data in bulk by updating properties, copying values, and so on.

What Tools Does HubSpot Offer?

Whether you want to increase leads, accelerate sales, simplify your processes, or build a powerful website, HubSpot has a solution to help you grow better.

Tools offered by HubSpot

HubSpot provides you with a single integrated space where you can grow traffic, convert leads, and track your entire sales funnel.

  • Drag and drop functions for landing pages and email templates. Quickly publish blog posts and get found online. You’ll also be ready with responsive content for visitors from any device.
  • Get real-time SEO suggestions, and create a content strategy that adapts to the way modern search works. Drive more traffic to key pages through social media promotion and online advertising. Design attractive calls-to-action, and personalize messaging based on location, traffic source, device, persona and so on.
  • Launch professional-looking landing pages in seconds without relying on a web developer, attach a form with a single click, and run A/B tests to increase conversions over time. Engage with interested website visitors in real-time with live chat.

HubSpot’s sales tools help save time at every stage of the funnel. It ensures that your sales team is well-equipped to track prospects and ensure that nothing falls through the cracks.

  • Queue up a sequence of personalized follow-up emails and reminders that get delivered automatically at the right time.
  • Turn repetitive emails into templates, measure their performance, and share the best ones with your entire team.
  • Get notified the instant prospects open an email, click a link, or open an attachment for timely, relevant follow-up with the hottest leads.
  • Connect with prospects through live chat on your website, and eliminate back and forth emails and missed calls by sending a link that lets leads pick a meeting time that works for both of you.
  • Eliminate manual entry as every lead’s contact info, email opens, and clicks get logged automatically. Automate time-consuming tasks like lead rotation and task creation.
  • Sync with HubSpot CRM to track deals won, lost, and in progress, and to see which reps are your best performers (and why).

The HubSpot service hub has all the tools you need to delight your customers at scale. Help them help themselves, and build a base of happy customers who advocate for your business.

  • Deliver organized customer service that gives efficient help and complete answers. This can be done through a shared inbox and a help desk.
  • Features such as chatbots and knowledge base enable you to help customers faster and remove friction with automated and self-service solutions.
  • Turn happy and satisfied customers into promoters by getting customer feedback and identify advocates that help grow your business.

The latest addition to HubSpot is its CMS hub which assists marketers, developers and IT teams to build using flexible themes and content structures. Pages can also be easily edited and created. Customers get a personalized, secure experience.

  • Marketers are benefitted from SEO recommendations, website themes, multi-language content creation, drag-and-drop editor, adaptive testing and contact attribution reporting. Create and manage website pages personalized for different visitors – and optimized for devices and conversions.
  • Developers can build websites using the tools they prefer. Access resources and ideas from HubSpot’s developer community. Easily identify infrastructure or design bugs that could cause a page to fail, slow site speed, or a bad customer experience via errors in syntax, HubL, missing tags, etc.
  • 24/7 security monitoring, threat detection, content delivery network, custom CDN configuration, standard SSL certificate, activity logging & partitioning, site performance monitoring and reverse proxy support ensures that your IT team is able to provide safe, secure, and reliable support.

Frequently Asked Questions

HubSpot offers a limited number of CRM, marketing, sales and service tools for free. However, advanced features need to be paid for. Read more about HubSpot’s pricing here.

Actions performed by HubSpot

HubSpot seamlessly offers a range of marketing automation tools to fit the needs of any business. The HubSpot Growth Platform is built to complement the inbound approach to doing business. It is one of the best-designed marketing automation tools, backed by the highest number of customers as opposed to other softwares. So yes, it is great.

Frankly, it’s expensive because it works. We’re frequent users of HubSpot, and not only is there nothing better, but it is also a one-stop-shop for marketing automation. No need to have 50 different subscriptions and softwares to do 50 different activities.

Yes! HubSpot prevents attacks with sophisticated monitoring and protections including a high-grade web application firewall and tightly controlled network-level firewalling. In addition, HubSpot’s Distributed Denial of Service (DDoS) prevention defenses protect your site and access to your products from attacks.

How to Get Started with HubSpot?

You can get started with HubSpot CRM with just a few steps. These include:

  1. Set up your HubSpot account
  2. Install HubSpot Sales and connect your inbox
  3. Get started with your CRM
  4. Get started with your free Marketing tools
  5. Get started with your free Sales tools

These are the basic steps to follow. They’ve been explained in detail here.

If you’re considering making the move to HubSpot, get in touch with us. We can assist with migration, setup, and training for your entire team. Chat to us today! Or just let us know, and we’ll get back to you!

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